Refund policy

At Aggronium, every fragrance is carefully inspected before it leaves our facility. Due to the personal nature of fragrance products, we do not accept returns or exchanges based on scent preference or change of mind.

ELIGIBLE RETURNS

We will gladly replace or refund your order if:

• You received the wrong item.

• Your order was damaged during shipping.

• Your product has a verified manufacturing defect.

REPORTING AN ISSUE

If you believe your order qualifies for a return, please contact us within 72 hours of delivery at hello@aggronium.com.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs of the product, packaging, and shipping box (if applicable)

Failure to report shipping damage within 72 hours may affect our ability to process your claim.

NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange unless they were received damaged, defective, or incorrect:

• Opened or used fragrances

• Products purchased because the scent did not meet personal preference

• Discovery sets

• Gift cards

• Final sale items

APPROVED CLAIMS

Once your claim has been reviewed and approved, we will, at our discretion:

• Ship a replacement product, or

• Issue a refund to your original payment method.

If a return is required, we will provide instructions before you send the product back.

QUESTIONS

If you have any questions regarding your order, please contact us at hello@aggronium.com.